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Abbey & Lea Marston Hotels

Our brief is to refurbish and extend leisure and spa facilities for two 4* hotels, with the objective of increasing spa revenue through the development of a stronger Day spa market as well as creating a solid foundation for spa breaks and residential packages. Facilities include pool, thermal suite, relaxation areas and treatment rooms.

The most influential focus with a project of this nature is, in creating the correct spa journey and flow, allowing synergy between the health club members, hotel residents and day guests. This requires careful operational and marketing considerations as well as executing excellent customer care to produce a healthy profit for each revenue source.

First hotel spa due to open in spring 2009.