Operating Guidelines

To make the most of staff talents, procedural tools and knowledge must be provided with a view to achieving high performance and a quality service. We can help personnel understand their own department and its place in the whole operation, as well as assisting with the client’s operations and management issues by providing:

  • Standard operating procedure manuals
  • Pre-opening training programs
  • Staff assessment
  • Reviews of operational performance
  • Business objectives
  • Management consulting
  • On-site, day-to-day management services
  • Guest pre-arrival and tours
  • Guest comment cards
  • Focus groups and surveys on guest satisfaction
  • Impact sales teams